How is shipping calculated?
Our shipping rates are automatically calculated at checkout.
When will my order arrive?
Please allow 4-6 business days for your products to be shipped. You can expect them to arrive in 5-7 days after that if you are local in British Columbia, and within 7-14 days anywhere else in Canada. Due to the nature of our business, there may be some minor delays. Canada Post delays are also out of our control. We try to update our customers best as possible. Most updates on shipping delays will be on our social media pages.
Returns / Exchanges:
Due to the nature of our candles, as well as our other products, we do not process returns or refunds. A lot of our items are made to order, as a small business we hope you can understand. If a product is damaged in transit, please send a photo of the damaged product to
info@cloveandquartz.com within 4 days of arrival and we will replace the product.
Do You Offer Wholesale? Yes, we do! If you’re interested in carrying Clove & Quartz products in your store please contact us directly at sales
@cloveandquartz.com with the email title “Wholesale Inquiry” and we’ll get back to you to discuss rates!
